AliExpress Shopping Guide: Frequently Asked Questions

Welcome to our FAQ page dedicated to helping you navigate your shopping experience on AliExpress. Find answers to common queries and learn how to make the most out of your online shopping! For those who are new, start your journey by clicking here.

What is AliExpress?

AliExpress is a popular online retail marketplace based in China. It is a part of the Alibaba Group and offers a wide range of products from sellers around the world. From electronics and clothing to home goods and more, AliExpress is a go-to platform for affordable and diverse products.

Is it safe to buy from AliExpress?

Yes, it is generally safe to buy from AliExpress. They have put in place various customer protection measures. However, like any other online shopping platform, it’s wise to read seller reviews and ratings before making a purchase.

How long does shipping take?

Shipping times on AliExpress can vary depending on the seller and your location. Generally, shipping can take anywhere from 2-6 weeks. For faster shipping options, look for products that offer AliExpress Standard Shipping or ePacket delivery.

Are there any customs fees?

Customs fees depend on your country's import laws. It’s advisable to check your country’s customs policy before making large purchases on AliExpress.

How can I track my order?

You can track your order by going to “My Orders” in your AliExpress account. Click on “Track Order” next to the order you want to track. You can also use external tracking websites and apps for more detailed information.

What should I do if my order never arrives?

If your order does not arrive within the seller’s guaranteed delivery time, you can apply for a refund by opening a dispute. Make sure to check the seller's rating and shipping guarantee before making a purchase.

How do I get discounts and coupons on AliExpress?

AliExpress offers various discounts and coupons, especially during sales events like Singles' Day (November 11th) and the AliExpress Anniversary Sale. Adding items to your cart in advance and checking the page frequently can help you get the best deals.

Is there a mobile app?

Yes, AliExpress has a mobile app available on Android and iOS. Sometimes, exclusive deals and discounts are offered through the mobile app.

How do I contact customer service?

You can contact AliExpress customer service by clicking on “Customer Service” at the bottom of the AliExpress homepage or through the mobile app. Live chat and messaging options are available.

For more on how to get started and make the best of your shopping experience, click here to dive into the world of AliExpress.